Privacy Policy — 399com

Introduction

Welcome to 399com. By using our platform, you confirm that you have read and agreed to our Privacy Policy. This policy explains what information we collect about you, how we use it, and the circumstances under which it may be shared with third parties.

We comply with Bangladesh and international data protection laws. Our Privacy Policy is built on respect for your trust. Any information you share while using 399com — whether for gaming, betting, casino, or any other service — is kept fully secure with us.

What Information Do We Collect?

When you register and use the 399com platform, we may collect the following information:

• Personal Identification Information: Name, email address, date of birth, phone number, and residential address.
• Identity Verification Information: A copy of your national ID or passport, required to meet legal obligations.
• Financial Information: Payment method details, transaction history, and winning records.
• Technical Information: IP address, browser type, device information, and cookies.
• Usage Data: We record which games you play, how long you spend on the platform, and which sections you are most active in.
• Contact Information: Your communication history with our support team.

How Do We Use Your Information?

399com uses the information we collect only for specific, defined purposes. We never sell your data or share it without authorization. The main reasons we use your information are:

• To create and manage your account.
• To verify your identity and prevent fraud.
• To improve our service quality and personalize the user experience.
• To process financial transactions and confirm winning payments.
• To implement responsible gaming policies and identify problem gambling behavior.
• To meet legal obligations and satisfy the requirements of regulatory authorities.
• To keep you informed about promotional offers, bonuses, and updates (subject to your consent).

Who Is Your Information Shared With?

399com shares information with third parties only in limited, legally permitted circumstances. The table below provides full details:

Cookies & Tracking Technologies

399com uses cookies and similar technologies on its website. These cookies help enhance your browsing experience, remember your login details, and show you content tailored to your preferences.

We use three types of cookies: Essential Cookies (to ensure the website functions properly), Performance Cookies (to remember your preferences) and Analytics Cookies (to analyze site traffic). You can disable cookies at any time through your browser settings, though some features may become limited as a result.

Data Retention Period

We retain different types of data for different periods:

Your Rights

Under 399com's Privacy Policy, you have the following rights. We take every request you make seriously:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Data Portability: You may request a copy of your information in a structured, portable format.
• Right to Object: You may request to opt out of marketing communications.

To exercise any of these rights, please contact our support team. We aim to respond within 30 business days.

Security Measures

399com uses industry-standard security technology to keep your data safe. Our servers are protected by 256-bit SSL encryption. All financial data is encrypted separately and accessible only to authorized personnel.

We conduct regular security audits and have automated protections against suspicious login attempts. You can make your account even more secure by enabling two-factor authentication (2FA).

Policy Changes

We may update this Privacy Policy from time to time. We will notify you at your registered email address before any significant changes take effect. Continued use of the platform after changes are made constitutes your acceptance of the updated policy. The date of the latest update will always be shown at the top of this page.