Gaming should always be a source of fun, not a source of problems. 399com believes every player has the right to a safe and balanced gaming experience.
Important Warning: Online gaming is for players aged 18 and above only. If you feel that gaming is having a negative impact on your life, please seek help now. 399com is always here for you.
Responsible gaming means enjoying gaming as a healthy form of entertainment — not as a source of financial stress or mental burden. At 399com, we believe every player has the right to know their limits and to play within them.
Gaming can be a great source of entertainment when approached with the right mindset. Problems arise when someone repeatedly bets in an attempt to recover losses, or starts using money meant for daily necessities. We want you to play mindfully and keep gaming a small, enjoyable part of your life.
399com offers a range of tools and services to support responsible gaming. On this page, you'll find everything you need to know — from setting limits to accessing professional help.
Ask yourself — do any of the following situations apply to you? If you answer yes to more than one, you may benefit from seeking support.
Do you keep playing to chase losses, only to lose even more?
Do you lie about gaming or hide it from family and friends?
Have you tried to stop gaming but couldn't — finding yourself coming back again and again?
Are you prioritizing gaming over family, work, or studies?
Are you betting with borrowed money or funds meant for essential expenses?
Do you feel restless, irritable, or anxious when you're not gaming?
If three or more of your answers are "Yes," please reach out to our support team.
People's relationship with gaming can exist at different levels. Understanding where you stand is the first step:
399com provides a range of effective tools to promote responsible gaming on our platform. Use these tools to stay in control of your own gaming experience:
You can set a maximum deposit amount on a daily, weekly, or monthly basis. Limits take effect immediately once set, and any increase requires a 24-hour waiting period.
Your account will be automatically closed for the session once you reach a set loss amount. This reduces the risk of chasing losses in the heat of the moment.
Set a session time limit before you start playing. When the time is up, you'll receive a warning and your session will end automatically.
You can take a break from gaming for anywhere between 24 hours and 6 weeks. During this time, you will not be able to log in or receive any promotional messages.
If you feel you need a longer break, you can activate self-exclusion for anywhere between 6 months and 5 years. This period cannot be ended early, making it a strict protective measure.
Only users aged 18 and above may register on 399com. We verify every user's age through a strict KYC process. If an account holder is found to be underage, their account is immediately closed and any deposited funds are returned.
If you have young children at home, we recommend installing parental control software on your devices. This helps prevent minors from accessing gaming sites.
Responsible gaming is more than just following limits — it's a mindset. The habits below will help you keep gaming enjoyable:
399com's responsible gaming framework operates on multiple levels to protect our players.
Set daily, weekly, and monthly deposit limits. Stay financially disciplined and enjoy playing within your budget.
Session timer and reality check features remind you how long you've been playing — so gaming never eats into your valuable time.
Voluntarily suspend your account for 6 months to 5 years. During this period, no logins or promotional messages are possible.
Your session will stop automatically once a set loss threshold is reached. Protect yourself from significant losses.
Every account's age is verified through a rigorous KYC process. Access by minors is strictly prohibited.
You can reach our responsible gaming specialists at any time. Your concerns will be handled with complete confidentiality and respect.
With responsible gaming at its core, 399com delivers the best online gaming experience — safe, transparent, and trustworthy.